Shipping Policy

Shipping Policy

Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • The shipment may take 5–8 business days to prepare before shipping.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

  • We offer standard and expedited shipping options.
  • Estimated delivery times vary depending on your location:
    • South Africa: 6–9 business days
    • Europe: 5–8 business days
    • Other International Destinations: 6–9 business days
  • Delivery times are estimates and not guaranteed.

Shipping Costs

  • Shipping costs are calculated at checkout and may vary based on location, weight, and shipping method.
  • Customers are responsible for customs duties, import taxes, or fees in their country.

Tracking

  • Once your order is shipped, a tracking number will be provided via email.
  • Please allow 24–48 hours for tracking information to update.

Lost or Damaged Packages

  • Grumpy Snuggle is not responsible for delays or damages caused by shipping carriers or customs.
  • If your package is lost or arrives damaged, please contact us at grumpysnuggs@gmail.com within 7 days of receiving your order.

Address Accuracy

  • Please ensure your shipping address is complete and correct.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

International Shipping Notes

  • Delivery times may be longer due to customs inspections.
  • Import duties or taxes are the responsibility of the customer.
  • Some items may be restricted or prohibited in certain countries. Please verify local regulations before ordering.

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